Refund Policy
Last updated 6 August 2026
Kandl offers a 30-day money-back guarantee on every Kandl plan, including Pro monthly, Pro yearly and Lifetime. If Kandl isn't right for you, request a full refund within 30 days of your order date — no explanation needed.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order with the email you paid with, or email us at support@kandl.app and we'll arrange it for you.
After a refund
Your subscription ends and Pro features switch off, but your learning data is kept in read-only form so nothing you studied is lost if you come back. You can export it at any time from the account page.
Cancelling
Cancelling stops future renewals and you keep access until the end of the period you've already paid for, plus a short grace window. Cancelling is separate from a refund — see Paddle's Refund Policy for the full terms that apply to your purchase.